Technology Technician to work under the direction of the Technology Director in the following capacity:

 

• Providing entry-level technical support for computer systems and software 
• Repair and maintenance of district Chromebooks and Laptops
• Troubleshooting hardware and software issues
• Assisting users with basic IT tasks
• Helping with maintenance and monitoring of network security
• Making sure updates are completed for district hardware and software
• Helping with District IT and Cyber Policies and their implementation and enforcement
• Help with any IT setup and running equipment at District Events
• Assisting and monitoring any District Testing
• Completing work orders utilizing an existing work order system
• Help Desk functions such as fielding faculty phone calls or messages for assistance
• Establish and maintain working relationships with end-users, vendors, and managers
• Regularly exercise discretion and judgment in the performance of other essential job functions.
• Other duties as assigned
• Ability to work without close supervision
• Excellent customer service skills
• Excellent verbal and written communication skills
• Ability to train educators and support staff in the use of software and hardware
• Ability to work collaboratively with colleagues throughout the organization
• Assist in training and implementation of new software/policies within the district